Customer Service
E.B. Horsman’s Industrial Services Group (ISG) is a technical service group with design capabilities and extensive field experience across Western Canada that can help you design, select, procure, implement, and maintain the equipment most suitable for your unique application needs.
View Services Contact UsExpand your industrial operations and capabilities with confidence by partnering with E.B. Horsman’s Industrial Services Group (ISG); a technical service group within the largest independently owned electrical supplier in Western Canada. Our ISG team has industry and field experience in various markets to recommend the most suitable and cost-effective solution for your unique industrial application needs. No matter what stage of your project you are in, our team can support you from design, selection, and procurement to implementation, training, and troubleshooting.
Our pay-as-you-go service model is simple: we offer our expertise, you decide the extent of the services you need.
We work on projects of any size without requiring service contracts or minimum service hours. You don’t need to commit to long-term resources; our team gives you access to field equipment and resources with flexible billing, flexible hours, and flexible services.
Implementation, Maintenance, & Troubleshooting
General or custom training created specifically for your team and your application:
Water / Wastewater, Mining, Food & Beverage, Bulk / Material Handling, Utilities, Forestry, Pulp & Paper, Oil & Gas, Film & Entertainment, Robotics, Marine
As a service group within the largest independently owned electrical distributor in Western Canada, E.B. Horsman’s ISG can support industrial projects of any size from start to finish. Receive fast and accurate quotation, complete bill-of-material and project documentation, product technical support, training, part replacement, and equipment maintenance, all from a single source.
Having our technical team in the same company as the electrical distribution sales team means that they are experts in the very same products you need and are purchasing. This allows our team to service your equipment and ensure that the technology you are acquiring works as you need it to. Being experts in the equipment allows our team to offer both remote and on-site visits. The E.B. Horsman ISG team also has direct access to the manufacturers for any additional technical support and expertise, and to quickly resolve issues that require manufacturer involvement.
With our pay-as-you-go service model, you don’t need to make long-term commitments to service your equipment. Whether you require technicians, equipment servicing, or training, our services are flexible and can be as big, or as small, as you need. This model is created to deliver a service that works best for you:
Simply reach out to our ISG team with any technical support services you need, when you need it.
E.B. Horsman & Son is proudly an Approved Value-Add Siemens Partner and the exclusive industrial distributor for Siemens Automation, Drive, Control and Process Instrumentation products in British Columbia, Alberta, and Saskatchewan. With first-rate expertise, our team brings their value home to you through competent advice and technical support. Their expansive range of services extends from design, custom modifications and tailor-made packages, to programming and troubleshooting services. Our strong partnership with Siemens allows us to confidently ensure the technology works as you need it to.
We understand the challenges of starting an industrial project whether it is expanding your plant capabilities, upgrading your system and equipment, or building a new facility. Our team can support developing your project from the early stages of consultation, design, technical drawings, to providing financial support through manufacturer or government funding programs, demo equipment, flexible billing, and cost-effective propositions.
E.B. Horsman’s Industrial Service Group (ISG) offers design assistance, technical support, field services, and training on the equipment best suited for your application.
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Customer Service
1.888.467.7626