April 27, 2024
Customer Service
April 27, 2024
E.B. Horsman is giving a glimpse inside our 22+ locations and what sets us apart. It’s simple – our people. At E.B Horsman, we don’t just sell electrical supplies; we live and breathe everything electric. We’re fortunate to have a diverse team of customer service representatives and electricians, ranging from apprentices to master journeyman. Their expertise allows us to take pride in our ability to contribute valuable solutions within our industry.
As indicated by the name, an Apprentice Electrician is in training. The 4-year apprenticeship program includes both on-the-job training as well as in-class or online training. While on the job, an apprentice will always be supervised by a Certified Journeyman Electrician.
In Canada, to become certified as a Journeyman Electrician, the applicant must first complete the 4-year apprenticeship program plus 6,000+ hours of technical (and on-the-job)training, and all related exams. Once certified, the electrician can work independently in British Columbia, without supervision.
A certified Journeyman Electrician is qualified to work on all types of electrical systems. The work may include new electrical installations, electrical repairs and upgrades, and maintenance for both residential and commercial electrical systems. They can also work independently as a self-employed electrical contractor or be hired as an employee with an organization or firm.
A Red Seal Ticketed Electrician would have completed the 4-year apprenticeship program, the Journeyman Electrician requirements (6,000+ hours on-the-job training), plus passed their Red Seal Inter-Provincial (IP) Exam, which would allow them to work anywhere within Canada.
As a Red Seal Ticketed electrician they would now have the knowledge necessary to meet national standards, regardless of what province or territory they are working in.
Visit this Red Seal Program web page to learn more.
If you hold a field safety representative (FSR) class A, B or C certificate of qualification, and a qualification as a construction or industrial electrician, you can apply for the designation of BC Master Electrician – FSR A, B, or C. Visit the Master Electrician overview web page to learn more.
Having team members that are also electricians under our roof means that when you come to us with a question or a problem, you’re not just getting sales talk – you’re tapping into a wealth of knowledge and expertise. Whether you’re a master electrician or an apprentice, our team is here to help guide you every step of the way, whatever your project size.
Our customer service staff at each branch are dedicated professionals who are always available to assist you with any questions, concerns, or needs you may have. Whether you’re looking for product recommendations, troubleshooting assistance, or guidance on using our services, our team is here to provide friendly and knowledgeable support. With their expertise and commitment to customer satisfaction, you can trust that our customer service staff will go above and beyond to ensure you have a positive experience every time you interact with us
E.B. Horsman teams aren’t just knowledgable about about lamps, wires & lighting, we’re also passionate about staying ahead of the curve when it comes to new technologies and innovations in the electrical world. From the latest smart home tech to cutting-edge renewable energy solutions, our team is always on the lookout for what’s next.
We know it’s not all about the technical stuff, at E.B. Horsman we know that building strong relationships with our customers is just as important as knowing ohms from volts. That’s why we take the time to really listen to your needs and find solutions that work for you. Whether you’re a contractor working on a massive construction project or a small business owner looking for a distributor to help you out, we’ve got your back.
We also have our PAC Team that is industry leading in the industrial electrical industry. We are able to assist customers at industrial factories and facilities, as well as assisting our EBH branches and staff with technical solutions and products knowledge when it comes to Process Automation and Controls.
The next time you’re in need of some electrical know-how, why not swing by your local branch, our team is ready to help you spark something amazing.
Customer Service
1.888.467.7626